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SEND YOUR RESUME : center@firstfertility.co.th
Job Position Available
Position: International Marketing and Patient Care Coordinator
Job Description
Reporting to the General Manager of Patient Services, the Patient Services Specialist will be the first point of contact with patients and will be responsible for answering incoming calls, assisting new patients with fertility treatment package options, and handling all patient inquiries, treatment package details, pricing, and finance options. The Patient Services Specialist is a consultative position responsible for assisting patients with selecting the most appropriate treatment package and payment options to support their fertility treatment.
Responsibilities
- Assist new patients by communicating fertility treatment package options, financial options and available pricing
- Follow a strict follow-up schedule for each patient
- Prepare patient contracts and packages
- Resolve patient inquiries
- Communicate with patient’s clinical team regarding patient requirements and recommended treatment options
- Contact management system to record details of patient calls, clinic interactions, transactions and sales information
- Communicate with sales and marketing departments regarding clinic related matters and trends
- Provide feedback on the patient services process in order to help improve flow and efficiencies
- Assist in maintaining physical and electronic files
- Assist in both departmental and company-wide operations meetings and provide feedback
- Other support duties as assistant to general manager
- Maintaining websites and looking at data analytics
- Overseeing and developing marketing campaigns
- Writing creative marketing content
Qualification
- Bachelor degree in related field, new graduates is welcome
- Fluent in English (oral and written), TOEIC Score 600+, and comfortable communicating with different cultures. Additional languages definitely an advantage
- Able to work under pressure and fast pace
- Able to work on the flexible schedule and time
Please send your resume to our email: center@firstfertility.co.th